The impact of COVID-19 on the hotel supply chain management

Authors

DOI:

https://doi.org/10.5937/menhottur2102063M

Keywords:

COVID-19, supply chain management (SCM), information and communications technologies (ICTs), hotel

Abstract

The COVID-19 virus pandemic appeared to be a low-probability, high-impact event that has caused significant disruptions in supply chains worldwide. The hotel industry has been one of the most severely affected, with all participants in the supply chain suffering from the crisis. This paper aims to analyze if, and to what extent, hotels in the Republic of Serbia have faced difficulties in supply chain management (SCM) due to the COVID-19 virus pandemic, with special reference to the difficulties in introducing information and communications technologies (ICTs) for SCM. Empirical research was conducted in May, 2021 involving managers from 40 hotel companies categorised as 4- and 5–star. The study results reveal that majority of hotel companies have experienced difficulties in SCM and implementation of ICTs for SCM due to the pandemic, while the intensity of difficulties is not found to be correlated with hotel size, category and affiliation.

References

Abdel-Basset, M., Manogaran, G., & Mohamed, M. (2018). Internet of Things (IoT) and its impact on supply chain: A framework for building smart, secure and efficient systems. Future Generation Computer Systems, 86, 614–628. https://doi.org/10.1016/j.future.2018.04.051

Abdelsalam, A., & Elbelehy, C. (2020). The early impact of COVID-19 on tourism industry: Assessment of Egyptian tourism supply chain. 10th International Conference on Operations and Supply Chain Management (pp. 1–12). Victoria University of Wellington & Institut Teknologi Sepuluh Nopember (ITS), Indonesia.

Ayers, J. B. (2006). Handbook of supply chain management. Florida, Boca Raton: CRC Press.

BDO Canada. (2021). Procurement and supply chain strategies for COVID-19 disruptions. Retrieved October 14, 2021 from https://www.bdo.ca/en-ca/insights/advisory/procurement/procurement-and-supply-chain-strategies-during-covid-19/

Beheshti, H. M. (2006). What managers should know about ERP/ERP II. Management Research News, 29(4),184–193. https://doi.org/10.1108/01409170610665040

Car, T., Pilepi? Stifanich, Lj., & Šimuni?, M. (2019). Internet of things (IOT) in tourism and hospitality: Opportunities and challenges. Tourism in Southern and Eastern Europe (ToSEE), 5, 163–175. https://doi.org/10.20867/tosee.05.42

Chadee, D., Ren, S., & Tang, G. (2021). Is digital technology the magic bullet for performing work at home? Lessons learned for post COVID-19 recovery in hospitality management. International Journal of Hospitality Management, 92, 1–8. https://doi.org/10.1016/j.ijhm.2020.102718

Chauhan, V., & Singh, J. (2017). Enterprise resource planning systems for service performance in tourism and hospitality industry. International Journal of Hospitality & Tourism Systems, 10(1), 57–62.

Christopher, M. (2016). Logistics & supply chain management (5th ed.). UK, London: Pearson.

Christopher, M., & Peck, H. (2004). Building the resilient supply chain. International Journal of Logistics Management, 15, 1–14. https://doi.org/10.1108/09574090410700275

Clark, J. (2020). The impact of COVID-19 on your hospitality supply chain. Retrieved October 14, 2021 from https://www.ukhospitality.org.uk/blogpost/1721400/357732/The-Impact-of-COVID-19-on-your-Hospitality-Supply-Chain

Dash, R., McMurtrey, M., Rebman, C., & Kar, U. K. (2019). Application of artificial intelligence in automation of supply chain management. Journal of Strategic Innovation and Sustainability, 14(3), 43–53.

?ordjevi?, M., Radovi?, O., & Boni?, L. (2018). Potentials for applying cloud technology in accounting. Ekonomika, 64(3), 23–30. http://dx.doi.org/10.5937/ekonomika1803023D

?uri?, M., Vujoševi?, M, & Kova?evi?, N. (2012). The impacts of organizations’ social responsibility on the supply chain management. In M. Levi Jakši? & S. Barjaktarovi? Rako?evi? (Eds.), Innovative Management & Business Performance (pp. 476–484). Belgrade: University of Belgrade, Faculty of Organisational Sciences.

Ferreira, C., Cardoso, C., Travassos, M., Paiva, M., Pestana, M., Lopes, J. M., & Oliveira, M. (2021). Disorders, vulnerabilities and resilience in the supply chain in pandemic times. Logistics, 5(3), 48. https://doi.org/10.3390/logistics5030048

Gentile, F. (2020). Re-thinking supply chain risks in the face of COVID-19. Retrieved October 14, 2021 from https://www.willistowerswatson.com/en-GB/Insights/2020/05/re-thinking-supply-chain-risks-in-the-face-of-covid-19

González-Torres, T., Rodríguéz-Sánchez, J. L., & Pelechano-Barahona, E. (2021). Managing relationships in the Tourism Supply Chain to overcome epidemic outbreaks: The case of COVID-19 and the hospitality industry in Spain. International Journal of Hospitality Management, 92. https://doi.org/10.1016/j.ijhm.2020.102733

Grant, B. D., Trautrims, A., & Wong, Y. C. (2017). Sustainable logistics and supply chain management. Principles and practices for sustainable operations and management (2nd ed.). New York: Kogan Page Ltd.

Hozak, K. (2012). Managerial guidance for applying RFID in the tourism industry. Interdisciplinary Journal of Contemporary Research in Business, 14(2), 18–30.

Ili?, D., & Teši?, A. (2016). The relationship between supply chain management strategy, marketing, logistics and company performance for breweries in Serbia. Economics of Agriculture, 63(4), 1157–1168. https://doi.org/10.5937/ekoPolj1604157I

Ivanov, S., & Webster, C. (2017). Adoption of robots, artificial intelligence and service automation by travel, tourism and hospitality companies – a cost-benefit analysis. Contemporary Tourism – Traditions and Innovations. Sofia University, Bulgaria.

Kim, S. S., Kim, J., Badu-Baiden, F., Giroux, M., & Choi, Y. (2021). Preference for robot service or human service in hotels? Impacts of the COVID-19 pandemic. International Journal of Hospitality Management, 93, 1–12. https://doi.org/10.1016/j.ijhm.2020.102795

Lopes de Sousa Jabbour, A. B., Chiappetta Jabbour, C. J., Hingley, M., Vilalta-Perdomo, E. L., Ramsden, G., & Twigg, D. (2020). Sustainability of supply chains in the wake of the coronavirus (COVID-19/SARS-CoV-2) pandemic: Lessons and trends. Modern Supply Chain Research and Applications, 2(3), 117–122. https://doi.org/10.1108/MSCRA-05-2020-0011

Luque-Martínez, T., Castañeda-García, J. A., Frías-Jamilena, D. M., Muñoz-Leiva, F., & Rodríguez-Molina, M. A. (2007). Determinants of the use of the Internet as a tourist information source. The Service Industries Journal, 27(7), 881–891. https://doi.org/10.1080/02642060701570586

Marston, S., Li, Z., Bandyopadhyay, S., Zhang, J., Ghalsasi, A. (2011). Cloud computing – The business perspective. Decision Support Systems, 51(1), 176–189. https://doi.org/10.1016/j.dss.2010.12.006

Milovanovi?, V. (2021). The COVID-19 pandemic effects on the hotel industry. In D. Cvijanovi? et al. (Eds.), Tourism challenges amid COVID-19 (pp. 570–587). Vrnja?ka Banja, Serbia: University of Kragujevac – Faculty of Hotel Management and Tourism in Vrnja?ka Banja. https://doi.org/10.52370/TISC21570VM

Min, H. (2010). Artificial intelligence in supply chain management: Theory and applications. International Journal of Logistics: Research and Applications, 13(1), 13–39. https://doi.org/10.1080/13675560902736537

Min, H. (2015). The essentials of supply chain management – New business concepts and applications. USA: Pearson Education LTD.

Mitrovi?, V., & Mitrovi?, I. (2019). Savremeni koncepti upravljanja lancima snabdevanja upotrebom informaciono-komunikacionih tehnologija [Contemporary concept of management of lans of supply with information and communication technology]. Ekonomski signali, 14(2), 81–96. https://doi.org/10.5937/ekonsig1902081X

Na, L., Xueyuan, W., & Yulian, X. (2016). Hotel information platform design and implementation based on cloud computing. International Journal of Hybrid Information Technology, 9(3), 61–72. http://dx.doi.org/10.14257/ijhit.2016.9.3.06

OECD. (2020). Food supply chains and COVID-19: Impacts and policy lessons. Retrieved October 14, 2021 from https://www.oecd.org/coronavirus/policy-responses/food-supply-chains-and-covid-19-impacts-and-policy-lessons-71b57aea/

Radenkovi?, B., Despotovi?-Zraki?, M., Bogdanovi?, Z., Bara?, D., & Labus A. (2015). Elektronsko poslovanje [E-Business]. Belgrade: University of Beolgrade – Faculty of Organisational Sciences.

Rashideh, W. (2020). Blockchain technology framework: Current and future perspectives for the tourism industry. Tourism Management, 80(104125). https://doi.org/10.1016/j.tourman.2020.104125

Schlegel, G. L. (1999). Supply chain optimization: A practitioner’s perspective. Supply Chain Management Review, 11(4), 50–57.

Soldat, S. D., & Matotek, ?. M. (2014). Supply chain optimization by implementation of modern ICT. Tehnika, 64(6), 1067–1072. https://doi.org/10.5937/tehnika1406067S

Stylos, N., Zwiegelaar, J., & Buhalis, D. (2021). Big data empowered agility for dynamic, volatile, and time-sensitive service industries: The case of tourism sector. International Journal of Contemporary Hospitality Management, 33(3), 1015–1036. https://doi.org/10.1108/IJCHM-07-2020-0644

Swan, M. (2015). Blockchain: Blueprint for a new economy. California, Sebastopol: O’Reilly Media, Inc.

Tasnim, Z. (2020). Disruption in global Food Supply Chain (FSCs) due to Covid-19 pandemic and impact of digitalization through block chain technology in FSCs management. European Journal of Business and Management, 12(17),73–84.

Tellioglu, S. (2021). The impact of COVID-19 on supply chains of all-inclusive hotels. GeoJournal of Tourism and Geosites, 35(2), 464–470. https://doi.org/10.30892/gtg.35226-673

Tigu, G., & Calaretu, B. (2013). Supply chain management performance in tourism Continental hotels chain case. Amfiteatru Economic, 15(33), 103–115.

Treiblmaier, H. (2020). Blockchain and tourism. In Z. Xiang et al. (Eds.), Handbook of e-Tourism (pp. 1–20). Springer Nature Switzerland AG. https://doi.org/10.1007/978-3-030-05324-6_28-1

Vasi?, M. (2020). Challenges of teleworking during the COVID-19 pandemic. The Annals of the Faculty of Economics in Subotica, 56(44), 63–79. https://doi.org/10.5937/AnEkSub2044063V

Wallner, M., Brunner, U., & Zsifkovits, H. (2015). Modelling complex planning processes in supply shains. In W. Kersten et al. (Eds.), Operational Excellence in Logistics and Supply Chains (pp. 3–30). Hamburg, Germany: Hamburg University of Technology.

Wang, N. (2015). Research on construction of smart tourism perception system and management platform. In P. Chen & S. Zhang (Eds.), International Conference on Education, Management and Computing Technology (pp. 89–92). Tijanjin, China.

Weber, R. H., & Weber, R. (2010). Internet of things, Germany, Berlin: Springer, Heidelberg.

Welch, C. (2021). Global supply chain disruption: How the COVID-19 pandemic impacted the hospitality industry. Retrieved October 14, 2021 from https://www.elkayinteriorsystems.com/en/covid-19-response/innovation-through-design/global-supply-chain-disruption.html

Yang, Y., Tang, J., Luo, H., & Law, R. (2015). Hotel location evaluation: A combination of machine learning tools and web GIS. International Journal of Hospitality Management, 47, 14–24. https://doi.org/10.1016/j.ijhm.2015.02.008.

Zhang, X., Song, H., & Huang, G. Q. (2009). Tourism supply chain management: A new research agenda. Tourism Management, 30(3), 345–358. https://doi.org/10.1016/j.tourman.2008.12.010

Downloads

Published

2021-12-20

How to Cite

Milovanović, V., Paunović, M., & Avramovski, S. (2021). The impact of COVID-19 on the hotel supply chain management. Hotel and Tourism Management, 9(2), 63–78. https://doi.org/10.5937/menhottur2102063M

Issue

Section

Original Scientific Papers