The The effects of organizational factors on work outcomes – The role of employee resilience in hospitality kitchens

Marija Jakubiv; Mladen Pršić; Miloš Ćirić

doi:10.5937/menhottur2202071J

Authors

Marija Jakubiv High School of Tourism, Belgrade, Serbia https://orcid.org/0000-0002-1382-3749
Mladen Pršić Academy of Applied Studies Belgrade, College of Hotel Management, Belgrade, Serbia https://orcid.org/0000-0003-1252-0962
Miloš Ćirić Academy of Applied Studies Belgrade, College of Hotel Management, Belgrade, Serbia https://orcid.org/0000-0003-4182-448X

DOI:

https://doi.org/10.5937/menhottur2202071J

Keywords:

organizational factors, work outcomes, employee resilience, hospitality kitchens

Abstract

This paper aims to examine the role of relationships between organizational factors, employee resilience and work outcomes, in order to test the mediatory role of employees in hospitality kitchens in Serbia. The paper represents a quantitative study; the research was conducted through a questionnaire which served as a means for collecting reliable data. The data were obtained from 182 respondents employed in hospitality kitchens in Serbia. The results of this research have shown that resilience has a mediatory role between organizational factors and work outcomes. This paper deals with an important research subject, which is currently not given enough attention, which is indicated by the fact that this type of research has not yet been conducted in hospitality kitchens.

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