International standards for quality management in tourism

Jelena  Lazić; Janko  M. Cvijanović; Isidora  Ljumović

Authors

Jelena Lazić Economics institute, Belgrade
Janko M. Cvijanović Economics institute, Belgrade
Isidora Ljumović Economics institute, Belgrade

Keywords:

quality, tourism, international standard, ISO 9000, ISO 14000, ISO 18000, ISO 22000

Abstract

Tourism today is a global business in which the competition and the customers span international boundaries. Managers competing in the fierce international marketplace are increasingly concerned with a strategic view of quality. The competition is ever increasing at the global tourist services market while consumer demands are changed. Such rapid growth has also introduced new perspectives for quality management through the most famous formal quality management systems (ISO 9001, ISO 14001, ISO 18000 and ISO 22000).

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