Annie Wambui, Gitau, Kibe Judy, and Macharia Stephen. “Offer Quality Affecting Consumption of Hospitality Products and Services in Franchised Restaurants in Nairobi Central Business District Kenya”. Hotel and Tourism Management 7, no. 1 (June 25, 2019): 37–46. Accessed January 31, 2025. https://htmanagementvb.com/index.php/HITM/article/view/44.