JEVTIĆ, J.; TOMIĆ, S. .; LEKOVIĆ, K. . Customer experience in the tourism industry – Determinants influencing complaint behaviour. Hotel and Tourism Management, [S. l.], v. 8, n. 2, p. 25–33, 2020. DOI: 10.5937/menhottur2002025J. Disponível em: https://htmanagementvb.com/index.php/HITM/article/view/5. Acesso em: 20 apr. 2024.