VUJIĆ, M. .; ĐORĐEVIĆ, S. .; LAKIĆEVIĆ, M. . Service quality and customer satisfaction in the hotel industry in Serbia . Hotel and Tourism Management, [S. l.], v. 7, n. 1, p. 61–70, 2019. DOI: 10.5937/menhottur1901061V. Disponível em: https://htmanagementvb.com/index.php/HITM/article/view/48. Acesso em: 30 jan. 2025.