OSTOJIĆ, B.; BULATOVIĆ, D.; JOVANOVIĆ, D. Digital literacy and guest perceptions of AI chatbot services in hotels: A field study on enjoyment, satisfaction, and loyalty. Hotel and Tourism Management, [S. l.], 2026. DOI: 10.5937/menhottur2600005O. Disponível em: https://htmanagementvb.com/index.php/HITM/article/view/371. Acesso em: 13 may. 2026.