Milunović Koprivica, Sandra, Cariša Bešić, and Olga Ristić. “QFD Method Application in the Process of Hotel Service Quality Improvement”. Hotel and Tourism Management 7, no. 2 (December 25, 2019): 57–66. Accessed November 24, 2024. http://htmanagementvb.com/index.php/HITM/article/view/29.