MILUNOVIĆ KOPRIVICA, S. .; BEŠIĆ, C. .; RISTIĆ, O. . QFD method application in the process of hotel service quality improvement. Hotel and Tourism Management, [S. l.], v. 7, n. 2, p. 57–66, 2019. DOI: 10.5937/menhottur1902057M. Disponível em: http://htmanagementvb.com/index.php/HITM/article/view/29. Acesso em: 24 nov. 2024.