Social media and corporate image as determinants of global and local brands purchase: Moderating effects of consumer openness to foreign cultures

Authors

DOI:

https://doi.org/10.5937/menhottur2301079F

Keywords:

local brand, global brand, social media, corporate image, consumer openness

Abstract

The main goal of this paper is to analyze the impact of social media marketing activities (SMMA) and corporate image as antecedents of global and local brands purchase. Furthermore, the goal of this research is to determine whether consumer openness to foreign cultures has moderating influence on selected relationships in the research model. The sample of 372 respondents was collected. Hypotheses were tested using structural equation modeling. For both local and global brands, SMMA and corporate image have a positive impact on consumer attitudes. Additionally, consumer attitudes influence positively consumer intentions concerning the purchase of both types of brands, and intentions have the same influence on the actual purchase of analyzed brands. Consumer openness to foreign cultures has moderating influence on relationships between the corporate image and consumer attitudes, regarding both global and local brands.

Downloads

Download data is not yet available.

References

Ajzen, I. (1991). The theory of planned behavior. Organizational behavior and human decision processes, 50(2), 179–211. https://doi.org/10.1016/0749-5978(91)90020-t

Ajzen, I., & Fishbein, M. (1980). Understanding attitudes and predicting social behavior. Englewood Cliffs, NJ: Prentice-Hall.

Alden, L.D., Steenkamp, J-B. E.M., & Batra, R. (2006). Consumer attitudes toward marketplace globalization: Structure, antecedents and consequences. International Journal of Research in Marketing, 23(2), 227–239. https://doi.org/10.1016/j.ijresmar.2006.01.010

Aydin, S., & Özer, G. (2005). The analysis of antecedents of customer loyalty in the Turkish mobile telecommunication market. European Journal of Marketing, 39(7/8), 910–925. https://doi.org/10.1108/03090560510601833

Bagozzi, R. P., & Yi, Y. (1988). On the evaluation of structural equation model. Journal of the Academy of Marketing Science, 16(1), 74–94. https://doi.org/10.1007/bf02723327

Balmer, J. M. T., Powell, S. M., & Greyser, S. A. (2011). Explicating ethical corporate marketing. Insights from the BP Deepwater Horizon catastrophe: The ethical brand that exploded and then imploded. Journal of Business Ethics, 102(1), 1–14. https://doi.org/10.1007/s10551-011-0902-1

Barcelos, R. H., Dantas, D. C., & Sénécal, S. (2018). Watch your tone: How a brand’s tone of voice on social media influences consumer responses. Journal of Interactive Marketing, 41, 60–80. https://doi.org/10.1016/j.intmar.2017.10.001

Baruk, A. I., & Weso?owski, G. (2021). The effect of using social media in the modern marketing communication on the shaping an external employer’s image. Energies, 14(14), 4177. https://doi.org/10.3390/en14144177

Berthon, P. R., Pitt, L. F., Plangger, K., & Shapiro, D. (2012). Marketing meets Web 2.0, social media, and creative consumers: Implications for international marketing strategy. Business Horizons, 55(3), 261–271. https://doi.org/10.1016/j.bushor.2012.01.007

Boateng, H., & Okoe, A. F. (2015). Consumers’ attitude towards social media advertising and their behavioural response. Journal of Research in Interactive Marketing, 9(4), 299–312. https://doi.org/10.1108/jrim-01-2015-0012

Byrne, B. M. (1998). Structural Equation Modeling with LISREL, PRELIS, and SIMPLIS: Basic concepts, applications, and programming. Hillsdale, NJ: Lawrence Erlbaum.

Cannon, H. M., & Yaprak, A. (2002). Will the real-world citizen please stand up! The many faces of cosmopolitan consumer behavior. Journal of International Marketing, 10(4), 30–52. https://doi.org/10.1509/jimk.10.4.30.19550

Cleveland, M. (2007). Globals, locals, and creoles: Acculturation to global consumer culture, ethnic identity, and consumptions capes. Saarbrucken, Germany: VDM Verlag Dr. Muller.

Cleveland, M., Rojas-Mendez, J. I., Laroche, M., & Papadopoulos, N. (2016). Identity, culture, dispositions and behavior: A cross-national examination of globalization and culture change. Journal of Business Research, 69(3), 1090–1102. https://doi.org/10.1016/j.jbusres.2015.08.025

De Vries, L., Gensler, S., & Leeflang, P. S. H. (2012). Popularity of brand posts on brand fan pages: An investigation of the effects of social media marketing. Journal of Interactive Marketing, 26(2), 83–91. https://doi.org/10.1016/j.intmar.2012.01.003

Dimofte, C. V., Johansson, J. K., & Bagozzi, R. P. (2010). Global brands in the United States: How consumer ethnicity mediates the global brand effect. Journal of International Marketing, 18(3), 81–106. https://doi.org/10.1509/jimk.18.3.81

Etter, M., Ravasi, D., & Colleoni, E. (2019). Social media and the formation of organizational reputation. Academy of Management Review, 44(1), 28–52. https://doi.org/10.5465/amr.2014.0280

Fishbein M., & Ajzen, I. (1975). Belief, attitude, intention and behavior: An introduction to theory and research. Reading, Boston; Addison-Wesley.

Fornell, C., & Larcker, D. F. (1981). Evaluating structural equation models with un-observable variables and measurement error. Journal of Marketing Research, 18(1), 39–50. https://doi.org/10.2307/3151312

Foroudi, P., Melewar, T. C., & Gupta, S. (2014). Linking corporate logo, corporate image, and reputation: An examination of consumer perceptions in the financial setting. Journal of Business Research, 67(11), 2269–2281. https://doi.org/10.1016/j.jbusres.2014.06.015

Gao, H., Tate, M., Zhang, H., Chen, S., & Liang, B. (2018). Social media ties strategy in international branding: An application of resource-based theory. Journal of International Marketing, 26(3), 45–69. https://doi.org/10.1509/jim.17.0014

Hair, J. F., Black, B., Babin, B., Anderson, R. E., & Tatham, R. L. (2006). Multivariate data analysis (6th ed.). Upper Saddle River, NJ: Prentice Hall.

Han, C. M. (2017). Cosmopolitanism and ethnocentrism among young consumers in emerging Asia: Chinese vs Koreans towards Japanese brands. Asia Pacific Journal of Marketing and Logistics, 29(2), 330–346. https://doi.org/10.1108/APJML-07-2016-0113

Hatzithomas, L., Fotiadis, T. A., & Coudounaris, D. N. (2016). Standardization, adaptation, and personalization of international corporate social media communications. Psychology & Marketing, 33(12), 1098–1105. https://doi.org/10.1002/mar.20944

Heinberg, M., Ozkaya, H. E., & Taube, M. (2018). Do corporate image and reputation drive brand equity in India and China? – Similarities and differences. Journal of Business Research, 86, 259–268. https://doi.org/10.1016/j.jbusres.2017.09.018

Hennig-Thurau, T., Malthouse, E. C., Friege, C., Gensler, S., Lobschat, L., Rangaswamy, A., & Skiera, B. (2010). The impact of new media on customer relationships. Journal of Service Research, 13(3), 311–330. https://doi.org/10.1177/1094670510375460

Herz, M., & Diamantopoulos, A. (2017). I use it but will tell you that I don’t: Consumers’ country-of-origin cue usage denial. Journal of International Marketing, 25(2), 52–71. https://doi.org/10.1509/jim.16.0051

J?drzejczyk, W., & Brzezi?ski, S. (2021). The importance of social media in managing the image of the educational institutions. Contemporary Economics, 15(4), 457–466. https://doi.org/10.5709/ce.1897-9254.460

Ji, Y. G., Chen, Z. F., Tao, W., & Li, Z. C. (2019). Functional and emotional traits of corporate social media message strategies: Behavioral insights from S&P 500 Facebook data. Public Relations Review, 45, 88–103. https://doi.org/10.1016/j.pubrev.2018.12.001

Jiao, Y., Ertz, M., Jo, M., & Sarigollu, E. (2018). Social value, content value, and brand equity in social media brand communities: A comparison of Chinese and US consumers. International Marketing Review, 35(1), 18–41. https://doi.org/10.1108/IMR-07-2016-0132

Johnston, W. J., Khalil, S., Angelina, N. H. L., & Cheng, J. M-S. (2018). Behavioral implications of international social media advertising: An investigation of intervening and contingency factors. Journal of International Marketing, 26(2), 43–61. https://doi.org/10.1509/jim.16.0125

Jung, N., & Seock, Y.-K. (2016). The impact of corporate reputation on brand attitude and purchase intention. Fashion and Textiles, 3(1), 3–20. https://doi.org/10.1186/s40691-016-0072-y

Karaosmano?lu, E., Banu Elmada? Ba?, A., & Zhang, J. (Kay). (2011). The role of other customer effect in corporate marketing. European Journal of Marketing, 45(9/10), 1416–1445. https://doi.org/10.1108/03090561111151835

Kim, J. (Sunny), Song, H., Lee, C.-K., & Lee, J. Y. (2017). The impact of four CSR dimensions on a gaming company’s image and customers’ revisit intentions. International Journal of Hospitality Management, 61, 73–81. https://doi.org/10.1016/j.ijhm.2016.11.005

Koci?, M., Šapi?, S., & Sofronijevi?, K. (2022). The influence of website quality on cognitive and affective attitudes towards organic food. Ekonomski Horizonti, 24(3), 313–327. https://doi.org/10.5937/ekonhor2203313k

Lee, J., & Lee, Y. (2018). Effects of multi-brand company’s CSR activities on purchase intention through a mediating role of corporate image and brand image. Journal of Fashion Marketing & Management, 22(3), 387–403. https://doi.org/10.1108/JFMM-08-2017-0087

Lee, N. R., & Kotler, P. (2011). Social marketing: Influencing behaviors for good. Thousand Oaks, CA: Sage.

Logan, K., Bright, L. F., & Gangadharbatla, H. (2012). Facebook versus television: Advertising value perceptions among females. Journal of Research in Interactive Marketing, 6(3), 164–179. https://doi.org/10.1108/17505931211274651

Makri, K., Papadas, K.-K., & Schlegelmilch, B. B. (2019). Global-local consumer identities as drivers of global digital brand usage. International Marketing Review, 36(5), 702–725. https://doi.org/10.1108/imr-03-2018-0104

Mangold, W. G., & Faulds, D. J. (2009). Social media: The new hybrid element of the promotion mix. Business Horizons, 52(4), 357–365. https://doi.org/10.1016/j.bushor.2009.03.002

Morra, M. C., Ceruti, F., Chierici, R., & Di Gregorio, A. (2018). Social vs traditional media communication: Brand origin associations strike a chord. Journal of Research in Interactive Marketing, 12(1), 2–21. https://doi.org/10.1108/jrim-12-2016-0116

Nijssen, E. J., & Douglas, S. P. (2008). Consumer world-mindedness, social-mindedness, and store image. Journal of International Marketing, 16(3), 84–107. https://doi.org/10.1509/jimk.16.3.84

Nunnally, J. C. (1978). Introduction to psychological measurement, New York, NY: McGraw-Hill.

Okazaki, S., & Taylor, C. R. (2013). Social media and international advertising: Theoretical challenges and future directions. International Marketing Review, 30(1), 56–71. https://doi.org/10.1108/02651331311298573

Omar, M., Williams, R. L., & Lingelbach, D. (2009). Global brand market?entry strategy to manage corporate reputation. Journal of Product & Brand Management, 18(3), 177–187. https://doi.org/10.1108/10610420910957807

Popovi?, M. (2022). The usage of social media marketing in tourism. Turisti?ko Poslovanje, 29, 5–13. https://doi.org/10.5937/turpos0-36831

Riefler, P. (2012). Why consumers do (not) like global brands: The role of globalization attitude, GCO and global brand origin. International Journal of Research in Marketing, 29(1), 25–34. https://doi.org/10.1016/j.ijresmar.2011.11.001

Salomão, M. T., Strehlau, V. I., & Silva, S. C. (2022). Consumer dispositions: Meanings and non-meanings of outgroup favourability. International Business Review, 31(3), 101943. https://doi.org/10.1016/j.ibusrev.2021.101943

Sen, S., & Bhattacharya, C. B. (2001). Does doing good always lead to doing better? Consumer reactions to corporate social responsibility. Journal of Marketing Research, 38(2), 225–243. https://doi.org/fc2wbz

Seo, E.-J., & Park, J.-W. (2018). A study on the effects of social media marketing activities on brand equity and customer response in the airline industry. Journal of Air Transport Management, 66, 36–41. https://doi.org/10.1016/j.jairtraman.2017.09.014

Shang, Y., Rehman, H., Mehmood, K., Xu, A., Iftikhar, Y., Wang, Y., & Sharma, R. (2022). The nexuses between social media marketing activities and consumers’ engagement behaviour: A two-wave time-lagged study. Frontiers in Psychology, 13. https://doi.org/10.3389/fpsyg.2022.811282

Sharma, P. (2011). Country of origin effects in developed and emerging markets: Exploring the contrasting roles of materialism and value consciousness. Journal of International Business Studies, 42(2), 285–306. https://doi.org/10.1057/jibs.2010.16

Sofronijevi?, K., & Koci?, M. (2022). The determinants of the usefulness of online reviews in the tourist offer selection. Hotel and Tourism Management, 10(2), 25–37. https://doi.org/10.5937/menhottur2202025s

Srivastava, A., & Balaji, M. S. (2018). Consumer dispositions toward global brands. Marketing Intelligence and Planning, 36(6), 618–632. https://doi.org/10.1108/MIP-11-2017-0290

Tran, L. T. T. (2020). Online reviews and purchase intention: A cosmopolitanism perspective. Tourism Management Perspectives, 35, 100722. https://doi.org/10.1016/j.tmp.2020.100722

VanMeter, R., Syrdal, H. A., Powell-Mantel, S., Grisaffe, D. B., & Nesson, E. T. (2018). Don’t just “like” me, promote me: How attachment and attitude influence brand related behaviors on social media. Journal of Interactive Marketing, 43, 83–97. https://doi.org/10.1016/j.intmar.2018.03.003

Weij, F., Berkers, P., & Engelbert, J. (2015). Western solidarity with Pussy Riot and the Twittering of cosmopolitan selves. International Journal of Consumer Studies, 39(5), 489–494. https://doi.org/10.1111/ijcs.12215

Wilkins, S., & Huisman, J. (2014). Corporate images’ impact on consumers’ product choices: The case of multinational foreign subsidiaries. Journal of Business Research, 67(10), 2224–2230. https://doi.org/10.1016/j.jbusres.2014.01.003.

Yadav, M., & Rahman, Z. (2017). Measuring consumer perception of social media marketing activities in e-commerce industry: Scale development & validation. Telematics and Informatics, 34(7), 1294–1307. https://doi.org/10.1016/j.tele.2017.06.001

Yang, Q., Hayat, N., Al Mamun, A., Makhbul, Z. K. M., & Zainol, N. R. (2022). Sustainable customer retention through social media marketing activities using hybrid SEM-neural network approach. PLoS ONE, 17(3), e0264899. https://doi.org/10.1371/journal.pone.0264899

Zeugner-Roth, K. P., Žabkar, V., & Diamantopoulos, A. (2015). Consumer ethnocentrism, national identity, and consumer cosmopolitanism as drivers of consumer behavior: a social identity theory perspective. Journal ?f International Marketing, 23(2), 25–54. https://doi.org/10.1509/jim.14.0038

Zhang, J., He, X., Zhou, C., & van Gorp, D. (2019). Antecedents of corporate image: The case of Chinese multinational enterprises in the Netherlands. Journal of Business Research, 101, 389–401. https://doi.org/10.1016/j.jbusres.2019.04.041

Zhu, Z., Wang, J., Wang, X., & Wan, X. (2016). Exploring factors of user’s peer-influence behavior in social media on purchase intention: Evidence from QQ. Computers in Human Behavior, 26(3), 980–987. https://doi.org/10.1016/j.chb.2016.05.037

Downloads

Published

2023-06-24

How to Cite

Filipović, J., Šapić, S., & Dlačić, J. (2023). Social media and corporate image as determinants of global and local brands purchase: Moderating effects of consumer openness to foreign cultures. Hotel and Tourism Management, 11(1), 79–94. https://doi.org/10.5937/menhottur2301079F

Issue

Section

Original Scientific Papers

Metrics