Sociodemographic characteristics and stress: The case of housekeeping and front office employees

  • Melita Josipović University of Novi Sad, Faculty of Science, Department of Geography, Tourism and Hotel Management, Novi Sad, Serbia
  • Jelena Tepavčević University of Novi Sad, Faculty of Science, Department of Geography, Tourism and Hotel Management, Novi Sad, Serbia
  • Viktorija Šimon University of Novi Sad, Faculty of Science, Department of Geography, Tourism and Hotel Management, Novi Sad, Serbia
Keywords: stress, housekeeping, front office, employees, sociodemographic characteristics


Stress at the workplace has an influence on job performance, employees’ health, their job satisfaction and turnover intention. Due to frequent and intensive contact with customers, as well as characteristics of working in the hotel industry, stress can occur as a consequence. Therefore, the main aim of this study is to determine whether there is a difference in the perceived sources of stress among front office and housekeeping employees according to their sociodemographic characteristics (gender, age, education level and marital status). The research included 167 employees from the front office and housekeeping departments. The results show that sociodemographic characteristics of employees do not have an impact on their perceptions of sources of stress at the workplace. In addition, the impact of the working department on the perception is not significant. Due to the size of the sample, the generalization is not possible, but the results obtained in this study can be a guideline for the identification and reduction of the sources of stress in observed hotel departments.


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How to Cite
Josipović, M., Tepavčević, J., & Šimon, V. (2020). Sociodemographic characteristics and stress: The case of housekeeping and front office employees. Hotel and Tourism Management, 8(2), 53-63.
Original Scientific Papers